Pursuing rejected claims.
We pursue claims the insurer has denied or underpaid — in health, property, cargo and road accident matters.
Denied and underpaid claims
We test the stated ground for refusal against the policy wording and the law, and where payment falls short, establish the gap between real loss and what was paid with expert support.
Road accidents and personal injury
Permanent disability, loss of earning capacity and loss of support claims, calculated on fault allocation and current actuarial bases.
Property, business and cargo
Fire, flood, theft and earthquake losses, and damage or delay claims in freight transport.
Arbitration and litigation
Application to the Insurance Arbitration Commission or proceedings before the commercial court — we choose whichever is faster and cheaper for the particular file.
Common questions
My claim was refused. Is there anything left to do?
In most files, yes. The refusal letter is compared against the policy wording and the law, and whether the excluded event is genuinely excluded is often arguable. A refusal is the start of the process, not the end of it.
How long does a claim take?
It starts with a written claim to the insurer, which has a statutory period to respond. If that leads nowhere, the Insurance Arbitration Commission is markedly faster than the courts — measured in months. In court, the stage that governs the timeline is the expert examination, and that can run into years. Which route is shorter in your case is something we can only say once we have seen the file.
What is the limitation period?
Claims arising from an insurance contract are generally subject to a two-year limitation period, extending to six years in certain cases; where a road accident also constitutes a criminal offence, the longer criminal limitation period may apply. Acting before time runs is critical.
I am not in Türkiye. Can you still run the file?
Yes. Under a power of attorney we handle the claim, the arbitration or court process and the collection. Documents such as medical reports and accident records can be obtained by us in Türkiye.
Reading in this area
Injured in Türkiye: compensation claims run from home
Traffic accidents, hotel and excursion injuries — who is liable, what is recoverable, the limitation period, and why the flight home does not end the claim.
Read the article →Other practice areas
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